Frequently Asked Questions

We’re here to make your experience as smooth as possible—from setup to shipping and beyond. Browse our most common questions below.

Product & Installation

Do your sinks come assembled?

Yes, all our sinks are pre-assembled in the U.S. at our facility using parts from our owned factories overseas—saving you time and hassle on installation.

Can I install your sinks outdoors?

Many of our sinks are designed for both indoor and outdoor use. Please check the product listing for material details and exposure recommendations.

What faucet is included with your sinks?

Most models include a chrome, black, or stainless faucet. Specifics are listed on each product page. Additional faucet options may be available for separate purchase.

Can I use a different faucet or hook this up to hot/cold water?

Yes! Our ABS utility sinks are designed to be compatible with standard faucets. Each model includes pre-punched or perforated faucet holes, though the number and placement vary by sink. As long as your faucet matches the available holes, it should work just fine.

Note: Some kits include flexible water supply lines for hot and cold hookup, but not all. Be sure to check the product details to see what’s included with your sink.

Do you offer extra-wide sinks?

Yes! Our new Titan Tubs collection features extra-wide sinks designed for heavy-duty use.

What kind of thread (NPT) and pitch/size are the two small sink water line connections?

The water connections on this garden hose connector are 3/8 inch male compression threads. All supply lines that come with our faucets have 3/8 inch female compression threads.

Shipping & Orders

Where do you ship from?

All orders ship from our U.S. facility for fast delivery—typically within 2–5 business days.

How much is shipping?

We offer free shipping on most orders over USD $99. Thresholds and active promos are shown in your cart.

Do you ship to Alaska, Hawaii, or internationally?

At this time, we only ship within the contiguous U.S.

Can I track my order?

Yes! You’ll receive a tracking link via email once your order ships.

Returns & Damages

What is your return policy?

Returns are accepted within 30 days if the item is unused and in original packaging. Review our full Returns Policy for specifics.

My item arrived damaged—what do I do?

Please email help@utility-sink.com with your order number and photos. We’ll respond quickly and make it right.

Contractors & Wholesale

Do you offer bulk or contractor pricing?

Yes! Apply via our B2B portal for access to bulk SKUs, custom pricing, and support.

Can I order a large quantity for a commercial project?

Absolutely. Email help@utility-sink.com with your project details and we’ll recommend the best solution.

Other Questions

Where are your products made?

We manufacture parts in our owned facilities overseas and assemble them in the U.S., maintaining strict quality standards and fast local shipping.

Where else can I buy your products?

You can find our products at trusted retailers like Amazon, Home Depot, Ace Hardware, and more. But for exclusive items and the best pricing, shop with us directly.

Still Need Help? Or have a specific question?

We’re happy to assist with anything else.

Email:help@utility-sink.com

Live Chat & Phone Hours:
Monday–Friday: 9:00AM–5:00PM CST

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