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FREQUENTLY ASKED QUESTIONS

If you don't find the answer you're looking for here, we encourage you to reach out to our friendly and knowledgeable customer service team. We're always here to help you with any questions or concerns you may have.

Utility Sinks

The tubs that come with steel legs or wall-mounting kits are made of polypropylene. The tubs that come with our vanity cabinets are made of ABS.


The legs are steel with a durable electroplated finish. The levelers are ABS plastic with steel screws & nuts.


As long as the tub drain is not clogged or slow to drain, this should work fine.


Our pull-out faucets come with a hose adapter. You can remove the faucet's aerator and replace it with the adapter to attach a hose. Our double-knob utility faucets and narrow gooseneck faucets are threaded so you can attach a hose directly.


To install the legs, turn your tub upside down. Place a leg into the tub's leg socket, then place a block of wood on top of the leg. Using a hammer, give the wood block two firm whacks to fully secure the legs. Do not continue to hammer after the leg is secured, or you'll completely puncture the tub. You may still see a slight gap when the leg is fully in place.


Our sinks cannot be mounted in a standard cabinet. We do offer a model of our sink that comes with a compatible vanity cabinet if that's the look you prefer.


You can install our tubs outside. A shady area, combined with a black-colored tub, would be your best bet. However, we cannot guarantee that it will last as long as it would if it were indoors.


SHIPPING AND RETURNS

If you are not satisfied with your order for any reason, we offer returns or exchanges on all unused items for 30 days from the day of receipt.

Unfortunately, after 30 days, we cannot offer a refund or exchange.

If a product is damaged or defective, we will provide free replacements or repairs for up to 12 months from the date of purchase.

Return shipping is paid by the buyer for all non-defective returns or exchanges.

If the product is defective or damaged, we will provide a prepaid shipping label. When you contact us to begin your return we will give you a quote for a shipping label if needed, as well as a Return Merchandise Authorization (RMA).


Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.


Orders normally ship the same day if placed before 2 p.m. CST Monday through Friday. 

Orders ship by UPS Ground and USPS. We do not ship to P.O. Boxes.


Please note that we do not offer traditional exchanges. The best way to exchange your item is to contact us for a refund, return your product, then purchase the new product from our website.

To begin your return, please send us an email at help@utility-sink.com with your order number and the items you wish to return. We will give you a quote for a shipping label as well as a Return Merchandise Authorization (RMA).

Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label. Your refund will be initiated once your return has been processed at our warehouse.


Please be assured that we make every effort to ensure that your items arrive in pristine condition and will always replace or refund items that arrive damaged.

If your item arrives damaged, please send us an email at help@utility-sink.com with your order number along with pictures of the damaged items within 48 hours.

You can return items to:

Coda Resources

990 E North Ave.

Glendale Heights, IL 60148

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable.